Update Billing Address

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Overview

Update Billing Address lets your AI Agent update a customer’s billing details (address, city, state, postal code, country, etc.) in your connected Stripe account—right from the chat. Note: This action won’t work in Slack or the in-app chat window. Example: A user says, “I moved—please update my billing address.” The AI Agent opens a short form, collects the new details, and updates the customer in Stripe.

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How to Create a Update Billing Address

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Step 1: Create the Action

1. Go to the Actions tab.
2. Click List in the left menu.
3. Select Create Action.

4. Under Stripe, choose Update billing address.

5. Enter an Action Title (e.g., Update Billing Address) and click Create.

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Step 2: Basic Settings

• Name - Give the action a clear identifier (e.g., updateStripeBillingAddress).
• Description - Explain when the AI Agent should use it. For example: Update a customer’s billing address in Stripe. Prompt the user for address fields (street, city, state/province, postal code, country) and confirm once saved.

This helps the AI Agent know exactly when to trigger the flow.

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Step 3: Messages (Form UX)

Configure the user-facing messages shown during the update:

• Submit Button Message - Button label (e.g., Update Billing Address).
• Submitted Message - Confirmation after success (e.g., Billing address updated!).
• Dismissed Message - If the user closes the form (e.g., You dismissed the form.).

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Step 4: Enable the Action

Use the toggle at the top to switch Enable on. (You can disable it any time with the same toggle.)

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Example Workflow

1. User: “I need to change my billing address.”
2. AI Agent triggers Update Billing Address and shows the form.
3. User enters new address details and clicks Update Billing Address.
4. Stripe is updated; the agent replies: “All set! Your billing address has been updated.”

With Update Billing Address, customers can self-serve billing changes in seconds—reducing support time and keeping Stripe records accurate.